PTC Incident Engineer (Windchill)

From 3 to 6 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities


PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don't just imagine a better world, we enable it.

Job Title- Cloud Incident Management, Engineer

Location: Gurgaon

About Team:

You will be a part of highly diverse PTC Cloud Services Delivery Team which works for Multiple customers across the Globe.

About Role: You will be responsible for providing, documenting solutions and root cause analysis for medium complexity customer issues, using a customer centered approach.Collaborate with other offices worldwide to provide first class Support for mission-critical customers.


  • Lead execution and client communication for critical and Enterprise-Down issues / events Examples being (but not limited to)Performance issues
  • Process and execute Client requests / questions or issues:
  • o Enterprise Down
  • o Performance Issues
  • o Integrations Issues
  • o Solution to Hosting and Product problems
  • Extended cloud services / Production Support - continuous improvement services such as
  • Integration fixes, Custom code fixes, Small data requirement changes, Application configuration changes, Coordinate with various internal Teams like Infrastructure, Database
  • Work in a 24x7 environment
  • Works on projects and provides resolutions to problems of limited to moderately complex scope and is gaining exposure to some more complex tasks within the job function. Uses judgment within defined practices

Preferred Skills and Knowledge:

  • Bachelor’s Degree or equivalent in Engineering
  • Experience in client facing roles
  • Having 3+ Years of experience in Windchill Customization, Configuration, Support Activities, Integration
  • Good troubleshooting / Debugging skills.
  • Exposure to Java, SQL, and other modern programming languages.
  • Relational Databases, Open-Source Projects (such as Apache Webserver, Apache Tomcat, OpenDS).

Preferred Experience:

  • Having 3+ Years of experience in Windchill Customization, Configuration, Support Activities, Integration
  • Basic Qualifications:

  • Bachelor, Master or equivalent graduate
  • Why PTC?

    With a culture that is innovative, inclusive, and inspiring, PTC is the perfect place to build a fulfilling career. We are a diverse ecosystem of more than 6,000 employees worldwide who are making an impact on the industry and on the world. We are passionate, ambitious, and bold. We embrace change and celebrate employees who are challenging the status quo. Innovation happens every day and within every team at PTC. We are curious, lifelong learners who also like to have fun!

    At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, or veteran status.


    UG:Any Graduate

    Company Profile

    PTC Software India Pvt. Ltd

    PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today's new technology to drive digital transformation. Headquarters- Boston, Massachusetts Founded- 1985 Specialties- Product Development Solutions, PLM - Product Lifecycle Management, CAD- Computer Aided Design, Internet of Things, Application Lifecycle Management, Service Lifecycle Management, Supply Chain Management, Augmented Reality, virtual reality, digital transformation, Indsutrial IoT, digital twin, and additive manufacturing.
    Company Info
    View Contact Details+

    Recruiter Name:Priya Mishra

    Contact Company:PTC Software India Pvt. Ltd

    Reference Id:35916BR



    Not Disclosed by Recruiter

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