Roles and Responsibilities
About PTC (NASDAQ: PTC)
PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don't just imagine a better world, we enable it.
Job Title- Cloud Applications Engineer
Job Location: Gurgaon
The PTC Cloud Applications Engineer delivers business solutions for Cloud customers and drives continuous improvement in Cloud processes. The Application Engineer executes environment provisioning & installation, executes customer Service Requests and performs pro-active maintenance of Cloud hosted environments. That includes application hardening, patches, performance tuning and covers but is not limited to performance, reliability & compliance. This person will also work closely with Cloud Engineering to support New Service Introduction (NSI) process and adoption of new technologies & offerings and strategically develops and executes solution roadmap that aligns to business strategy.
Work in 24x7 environment – Weekend execution will be required and will be scheduled with rotational shifts
This role involves some interaction with the customer during Service Request execution
Provisioning of new environment and installation of SLM Applications aligned with customer needs
Execute Customer Service Requests on the Cloud environments (restarts, installations, administration activities)
Execute Proactive maintenance activities of Cloud environments (including application hardening, patch deployments, and performance tuning.
Maintenance of existing Automations to support new point releases, and bug fixes
Collaborate with other Cloud teams including Engineering and Portfolio to support NSI process, and Cloud enablement of new offerings and technology
Proactively escalate to Application Manager any situation that may lead to customer dissatisfaction or impact on the quality of the deliverables
Proactively identify & propose improvements area in the process, tools & organization to better achieve team objectives (Continuous Improvement)
Monitor the Service Request and ensures that all Service Requests are responded to as per the defined SLTs
Cloud point of contact for escalations & prioritizations related to Provisioning & Service Requests
Preferred Skills and Knowledge:
1. Bachelor's Degree or equivalent in Engineering / Computer Science
2.Ability to meet deadlines and work well under pressure
3. Ability to adapt & contribute to continuously evolving environment
4.Comfortable to communicate with customers
5. Ability to prioritize and orchestrate team activities to meet deadlines
6.Strong diagnostic and Troubleshooting Skills
7.Strong motivation to learn new technologies
8. Flexible, detail oriented and organized with the ability to multitask and work independently
9 Must have skills
a. Understanding of Java
b. Database : SQL, PL/SQL, Stored Procedures
c. ETL tools : Informatica and/or Pentaho Kettle
With a culture that is innovative, inclusive, and inspiring, PTC is the perfect place to build a fulfilling career. We are a diverse ecosystem of more than 6,000 employees worldwide who are making an impact on the industry and on the world. We are passionate, ambitious, and bold. We embrace change and celebrate employees who are challenging the status quo. Innovation happens every day and within every team at PTC. We are curious, lifelong learners who also like to have fun!
At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, or veteran status.
UG:Any Graduate in Any Specialization
PG:Any Postgraduate in Any Specialization
Doctorate:Any Doctorate in Any Specialization
PTC Software India Pvt. Ltd