Technical Support Engineer, Associate

From 0 to 2 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

PTC is looking for talented, enthusiastic, and career-minded individuals to join our Core Technical Support Delivery team where you will have the opportunity to work with PTCs Product Lifecycle Management (PLM) Product Line. Within a global team, you will provide support for PTC's Windchill based PLM systems. Your task will be to analyse and investigate technical issues, and to develop professional assistance and solutions that meet the highest quality standards. The goal is to meet the high demands of our end customers who use PTC PLM solutions in a mission-critical environment. To do so, you provide high-quality support services to our customers and partners, reducing their support efforts, eliminating risks, and promoting good customer service experience.


What we offer to you.


  • A challenging, dynamic environment where you will be dealing with our most prestigious clients
  • High motivation for stronger career path and self-development opportunities in an international company
  • Structured induction programs and primary working hours will be in Europe time, however, may need to work in North America hours as part of rotation program for a short span
  • Working in a multicultural and global team
  • Competitive salary and other benefits


Day-To-Day


  • Provide technical support and advice to customers and partners regarding implementation, customization, deployment, and optimization of our PLM applications (Windchill PDMLink, Windchill ProjectLink etc.) Utilize PTCs case management tool to log issues, track associated status and related activities. The goal is to meet the high demands of our end customers who use PTC PLM solutions in a mission-critical environment. To do so, you provide high-quality support service to our customers and partners, minimizing their efforts, eliminating risks, and with best support experience.
  • Use of your technical and industry-specific IT knowledge to provide extended support activities (technical trainings, webinars, mentoring etc.)
  • Create and publish knowledge articles for re-use by PTC customers and employees.
  • Candidate must demonstrate a willingness to be proactive as well as to independently take on new challenges.
  • Identify and recommend product and support training opportunities for the team.
  • Provision of our ITIL-based services with the aim of continuous quality improvement (ISO 9001:2015)
  • Primary working hours will be in Europe or North America hours as require


Preferred Skills and Knowledge

Requirements Non-Technical


  • A strong capacity and desire to develop personalized customer service and communication skills. The candidate is expected to understand and relate to customers’ needs while effectively managing customer expectations. A strong background in technical and customer support is desired.
  • The ability to effectively manage multiple urgent issues in parallel.
  • The confidence, communication, and interpersonal skills to manage and direct customers during urgent and/or critical situations.
  • The desire to learn new skills, coach, mentor, and train peers throughout the organization. The ability to work with teammates in a collaborative manner to achieve a mission.
  • Presentation skills to prepare and present to large or small groups on technical and functional topics.


Requirements Technical


  • Strong experience on implementing or supporting Client-Server architecture or Multi-tier applications including practical knowledge of core components such as Databases, Networking and Operating Systems.
  • Exposure to functional or hands on knowledge on cloud platforms such as Microsoft Azure, AWS or vCloud etc.
  • Demonstrated ability to solve analytical problems with maintaining effective and precise investigation, documentation for issues, defects, and customer use cases.
  • Object-Oriented programming background preferably in Java.
  • An understanding of web and web services development including use of RESTful API’s, HTML and XML is preferred.
  • Able to produce audience-appropriate technical communications with management, support personnel, and the customers.

Preferred Experience


0-2 years experience with practical knowledge in a related support, services field that comprises of technical and soft skills.


Basic Qualifications


  • Bachelor’s degree in Computer Science, Information Systems, Statistics, Mathematics, or similar fields.
  • Experience working with technically diverse teams. Strong verbal and written communication skills for English is required, however, other international languages such as German, French is a plus



Education

UG:Any Graduate

Company Profile

PTC Software India Pvt. Ltd

PTC is at the early stages of a fundamental transformation, marking what could be one of the most significant disruptions to the manufacturing industry since the Industrial Revolution. As one of the world's largest and fastest-growing technology companies, PTC helps manufacturing leaders address these transformative forces to achieve and sustain product and service advantage. PTC solutions for Computer Aided Design (CAD), Product Lifecycle Management (PLM), Application Lifecycle Management (ALM), Service Lifecycle Management (SLM), and Internet of Things (IoT) enabled process transformation and delivers closed-loop lifecycle management for products and services that are increasingly smart and connected. Our solutions help you optimize the activities within individual functions of your organization, and align them across your entire enterprise€”from engineering to supply chain and manufacturing, to sales and service. Today, PTC works with more than 28,000 businesses around the world to help them create, operate, and service products in rapidly-evolving, globally distributed manufacturing industries, including industrial equipment, automotive, high tech and electronics, aerospace and defence, retail, consumer, and medical devices. By partnering with PTC, you can cultivate and exploit your best product and services ideas in an increasingly smart and connected world.
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Contact Company:PTC Software India Pvt. Ltd

Reference Id:36167BR

Website:http://ptcindiajobs.ptc.com

Salary:

Not Disclosed by Recruiter

Functional Area:

Data Science & Analytics

Role Category:

Business Intelligence & Analytics

Role:

Business Analyst

Employment Type:

Full Time, Permanent