Roles and Responsibilities
We are looking for a Product Specialist to provide consulting, services and support to PTC customers. You will diagnose and troubleshoot issues reported by customer facing while using PTC IOT Products and consulting customer to help them implementing end to end IOT solution
This job is perfect opportunity for candidates who want to get exposure to IOT domain and want to explore their knowledge as Technical consultant.
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Flexible to Work 24x7
- Java, JS, Node JS
- Proven work experience as a Software consultant or Technical Engineer.
- Have good troubleshooting skills and ability to diagnose and troubleshoot basic technical issues.
- Excellent problem-solving and communication skills.
- Have knowledge of ThingWorx/IOT domain would be plus
UG:Any Graduate - Any Specialization
PG:Any Postgraduate - Any Specialization
Doctorate:Any Doctorate - Any Specialization
PTC Software India Pvt. Ltd