Product Analyst

From 1 to 2 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Product Analyst

PTC is looking for talented, enthusiastic, and career-minded individuals to join our Core Technical Support Delivery team where you will have the opportunity to work with PTCs Product Lifecycle Management (PLM) Product Line.  Within a global team, you will provide support for PTC's Windchill-based PLM systems. Your task will be to analyze and investigate technical issues and to develop professional assistance and solutions that meet the highest quality standards. The goal is to meet the high demands of our end customers who use PTC PLM solutions in a mission-critical environment. To do so, you provide high-quality support services to our customers and partners, reducing their support efforts, eliminating risks, and promoting a good customer service experience.


Day-To-Day:

  • Provide technical support and advice to customers and partners regarding CAD Softwares. Customization, deployment, and optimization of our CAD applications. Utilize PTCs case management tool to log issues, track associated status and related activities.  The goal is to meet the high demands of our end customers who use PTC’s CAD solutions in a mission-critical environment. To do so, you provide high-quality support service to our customers and partners, minimizing their efforts, eliminating risks, and with best support experience.
  • Use of your technical and industry-specific IT knowledge to provide extended support activities (technical trainings, webinars, mentoring etc.)
  • Create and publish knowledge articles for re-use by PTC customers and employees.
  • Candidate must demonstrate a willingness to be proactive as well as to independently take on new challenges.
  • Identify and recommend product and support training opportunities for the team.
  • Provision of our ITIL-based services with the aim of continuous quality improvement (ISO 9001:2015 and ITIL v6 practices)
  • Working hours will be either in Europe or US hours i.e. in night shift

Preferred Skills and Knowledge:

Requirements Non-Technical:


  • A strong capacity and desire to develop personalized customer service and communication skills. The candidate is expected to understand and relate to customers’ needs while effectively managing customer expectations.  A strong background in technical and customer support is desired.
  • The ability to effectively manage multiple urgent issues in parallel.
  • The confidence, communication, and interpersonal skills to manage and direct customers during urgent and/or critical situations.
  • The desire to learn new skills, coach, mentor, and train peers throughout the organization. The ability to work with teammates in a collaborative manner to achieve a mission.
  • Presentation skills to prepare and present to large or small groups on technical and functional topics.

Requirements Technical:


  • Strong experience on implementing or supporting Client-Server architecture or Multi-tier applications including practical knowledge of core components such as Databases, Networking and Operating Systems.
  • Exposure to functional or hands on knowledge on cloud platforms such as Microsoft Azure, AWS or vCloud etc.
  • Knowledge of CAD data management tools like PTC Creo®, Pro/Engineer®, Solidworks®, Catia®, NX®, Autodesk® and/or related standards
  • Demonstrated ability to solve analytical problems by maintaining effective and precise investigation, documentation for issues, defects, and customer use cases.
  • Object-Oriented programming background preferably in Java or C/C++
  • An understanding of web and web services development including use of RESTful API’s, HTML and XML is preferred.

Able to produce audience-appropriate technical communications with management, support personnel, and the customers.

Preferred Experience:
1-3 years’ hands on experience or practical knowledge in a related support, services, or software development field that comprises of technical and soft skills.

Basic Qualifications:

  • Bachelor’s degree in Mechanical, Computer Science, Information Systems, Statistics, Mathematics, or similar fields.
  • Experience working with technically diverse teams. Strong verbal and written communication skills for English is required, however, other international languages such as German, French is a plus

Education

UG:Any Graduate

Company Profile

PTC

PTC is at the early stages of a fundamental transformation, marking what could be one of the most significant disruptions to the manufacturing industry since the Industrial Revolution. As one of the world's largest and fastest-growing technology companies, PTC helps manufacturing leaders address these transformative forces to achieve and sustain product and service advantage.
PTC solutions for Computer Aided Design (CAD), Product Lifecycle Management (PLM), Application Lifecycle Management (ALM), Service Lifecycle Management (SLM), and Internet of Things (IoT) enabled process transformation and delivers closed-loop lifecycle management for products and services that are increasingly smart and connected. Our solutions help you optimize the activities within individual functions of your organization, and align them across your entire enterprise€”from engineering to supply chain and manufacturing, to sales and service.
Today, PTC works with more than 28,000 businesses around the world to help them create, operate, and service products in rapidly-evolving, globally distributed manufacturing industries, including industrial equipment, automotive, high tech and electronics, aerospace and defence, retail, consumer, and medical devices. By partnering with PTC, you can cultivate and exploit your best product and services ideas in an increasingly smart and connected world.
Company Info
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Contact Company:PTC

Address:S.NO.15,,MARISOFT-II,KALYANI NAGAR,VADGAON SHERI, PUNE, Maharashtra, India

Reference Id:36400BR

Salary:

Not Disclosed by Recruiter

Functional Area:

Other

Role Category:

Other

Role:

Other

Employment Type:

Full Time, Permanent