Cloud Applications Engineer

from 3 to 7 year(s) of Experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

About PTC (NASDAQ: PTC)

PTC enables global manufacturers to realize double-digit impact with software solutions that enable them to accelerate product and service innovation, improve operational efficiency, and increase workforce productivity. In combination with an extensive partner network, PTC provides customers flexibility in how its technology can be deployed to drive digital transformation – on premises, in the cloud, or via its pure SaaS platform. At PTC, we don't just imagine a better world, we enable it.

Job Title- PTC Cloud Applications, Engineer

Job Location: Gurgaon

About Role:

ThePTC Cloud Applications Engineerdelivers business solutions for Cloud customers and drives continuous improvement in Cloud processes. The Application Engineer executes environment provisioning & installation, executes customer Service Requests and performs pro-active maintenance of Cloud hosted environments. That includes application hardening, patches, performance tuning and covers but is not limited to performance, reliability& compliance. This person will also work closely with Cloud Engineering to support New Service Introduction (NSI) process and adoption of new technologies & offerings and strategically develops and executes solution roadmap that aligns to business strategy.

Day-To-Day

1. Work in 24x7 environment – Weekend execution will be required and will be scheduled with rotational shifts

2. This role involves some interaction with the customer during Service Request execution

3. Provisioning of new environment and installation of IoT Applications aligned with customer needs

4. Execute Customer Service Requests on the Cloud environments (restarts, installations, administration activities)

5. Execute Proactive maintenance activities of Cloud environments (including application hardening, patch deployments, and performance tuning.

6. Maintenance of existing Automations to support new point releases, and bug fixes

7. Collaborate with other Cloud teams including Engineering and Portfolio to support NSI process, and Cloud enablement of new offerings and technology

8. Proactively escalate to Application Manager any situation that may lead to customer dissatisfaction or impact on the quality of the deliverables

9. Proactively identify & propose improvements area in the process, tools & organization to better achieve team objectives (Continuous Improvement)

10. Monitor the Service Request and ensures that all Service Requests are responded to as per the defined SLTs

11. Cloud point of contact for escalations & prioritizations related to Provisioning & Service Requests

Preferred Skills and Knowledge:

1. Bachelor's Degree or equivalent in Engineering / Computer Science

2. Experience of 5 to 7 years

3. Ability to meet deadlines and work well under pressure

4. Ability to adapt & contribute to continuously evolving environment

5. Comfortable to communicate with customers

6. Ability to prioritize and orchestrate team activities to meet deadlines

7. Strong diagnostic and Troubleshooting Skills

8. Strong motivation to learn new technologies

9. Flexible, detail oriented and organized with the ability to multitask and work independently

10. Must have skills

a. Knowledge of Linux Operating Systems Administration & shell scripting

b. Knowledge of Distributed Architecture

c. Understanding of web technologies like Apache and JBOSS

d. Basic understanding of Public Cloud (AWS, Azure)

e. Core Java, JSP, javascript, bash scripting

11. Experience or certifications of Public Cloud like Azure or AWS is a plus

12. Experience of IoT Platform – Thingworx, Axeda, IOT Hub is a plus

13. Experience of Java based application administration is a plus

14. Awareness/Experience using a Ticketing System like Salesforce or Service Now is a plus

Basic Qualifications:

  • Bachelor, Master or equivalent graduate.
  • Why PTC?

    With a culture that is innovative, inclusive, and inspiring, PTC is the perfect place to build a fulfilling career. We are a diverse ecosystem of more than 6,000 employees worldwide who are making an impact on the industry and on the world. We are passionate, ambitious, and bold. We embrace change and celebrate employees who are challenging the status quo. Innovation happens every day and within every team at PTC. We are curious, lifelong learners who also like to have fun!

    At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, or veteran status.

    Benefits

    Financial

    Work-Life Balance

    Others

    Best in Class Insurance Policies

    Flexible Work Hours

    Weekly Socials

    Employee Stock Purchase Plan

    Generous PTO

    Flexi-Dress Code

    Restricted Stock Units

    Birthday Off

    Summer Fridays

    Higher Education

    Paid Parental Leave

    No Probation Clause

    Personal Loan

    Generous Leave Policy

    Rewards and Recognition




    Education-

    UG:Any Graduate in Any Specialization

    PG:Any Postgraduate in Any Specialization

    Doctorate:Any Doctorate in Any Specialization

    Company Profile

    PTC Software India Pvt. Ltd

    PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today's new technology to drive digital transformation. Headquarters- Boston, Massachusetts Founded- 1985 Specialties- Product Development Solutions, PLM - Product Lifecycle Management, CAD- Computer Aided Design, Internet of Things, Application Lifecycle Management, Service Lifecycle Management, Supply Chain Management, Augmented Reality, virtual reality, digital transformation, Indsutrial IoT, digital twin, and additive manufacturing.
    Company Info
    View Contact Details+

    Contact Company:PTC Software India Pvt. Ltd

    Website:http://ptcindiajobs.ptc.com

    Salary:

    Not Disclosed by Recruiter

    Functional Area:

    Other

    Role Category:

    Other

    Employment Type:

    Full Time, Permanent